Privacy Policy & Limitations of Eldanaf Assist
The AI assistant 'Eldanaf Assist' is an automated information and orientation service provided by Betreuungsbüro Eldanaf in Bonn. Below is transparent, comprehensive information regarding data processing, privacy safeguards, technical limitations, and user rights under the GDPR.
gavel1. Nature of Service & Scope (Legal Services Act / RDLG)
Eldanaf Assist is an AI-supported informational system designed to provide general orientation on German legal guardianship (§§ 1814 ff. BGB), procedural representation (§ 276 FamFG), child advocacy (§ 158 FamFG), and advance directives in Bonn and the Rhein-Sieg district. In accordance with the German Legal Services Act (Rechtsdienstleistungsgesetz - RDLG), the assistant does not provide individualized legal counsel, does not assess personal case files, and cannot represent parties in court proceedings. All responses are non-binding general information.
shield2. Strict Data Minimization & Sensitive Data Filter
Users are explicitly advised not to enter confidential, personal, medical, or judicial data into the chat (such as full names, dates of birth, court case file numbers 'Aktenzeichen', medical diagnoses, psychiatric evaluations, or banking details). An automated client- and server-side filter actively intercepts and warns against inputs containing sensitive data patterns to safeguard user privacy.
memory3. Technical Data Processing & Model Governance
User queries are transmitted in real-time over secure, TLS-encrypted connections (HTTPS). The text is processed solely for the transient purpose of generating an informative answer based on our approved domain knowledge base. User inputs are not permanently stored, are not combined with personal profiles, and are never used to train public machine learning models or sold to third parties.
emergency4. Emergency Situations & Acute Crisis Handling
The AI assistant is strictly an information tool and cannot provide crisis intervention or emergency services. In situations involving acute danger to life, domestic violence, medical emergencies, or psychiatric crises, users must immediately contact official emergency services (112 for medical emergency/fire, 110 for police), the medical on-call service (116 117), the crisis hotline TelefonSeelsorge (0800 111 0 111), or the Bonn Social Psychiatric Service (0228 773721).
verified_user5. User Rights Under the GDPR (DSGVO)
Under the European General Data Protection Regulation (GDPR / DSGVO), users possess statutory rights regarding data protection, including the right to information (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), and restriction of processing (Art. 18 GDPR). Because our chatbot operates with zero persistence of personal conversation histories, no identifiable user profiles are retained. Users also retain the right to lodge a complaint with the responsible supervisory authority (Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen - LDI NRW).
contact_mail6. Data Controller & Direct Contact
Responsible for this service within the meaning of Art. 4 No. 7 GDPR: Betreuungsbüro Eldanaf, Graurheindorfer Str. 100, 53117 Bonn, Germany (Head: Mr. Khalid Eldanaf, M.A. Social Pedagogy & Certified Legal Guardian). For personal inquiries, case consultations, or privacy matters, please contact us directly via telephone at 0228 25900388 or email at k.eldanaf@betreuungsbuero-eldanaf.de.